A:AnswerGreat question! Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans with data so you can choose the one that works best for you.
A:AnswerGreat question! If you would like to use the phone with your current carrier, we would like to advise that the Lively Flip phone is unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones. Lively allows you the option to transfer your cell or home phone number, as long as your number is still available. For more details about the Lively Flip please visit our website, www.lively.com.
A:AnswerGreat question! Lively allows you the option to transfer your cell or home phone number, as long as your number is still available. There are instructions on how to do so included with the box -- just make sure you do not cancel your previous service until the transfer is complete. If you would like to use the phone with your current carrier, we would like to advise that the Lively Flip phone is unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones.
A:AnswerHi Cecilia, great question! Lively allows you the option to transfer your cell or home phone number, as long as your number is still available. There are instructions on how to do so included with the box -- just make sure you do not cancel your previous service until the transfer is complete. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively offers a variety of rate plans so that you can choose what works best for you. If you would like to use the phone with your current carrier, we would like to advise that the Lively Flip phone is unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones.
A:AnswerGreat question! We are so glad you asked that question. The Lively Flip phone is Bluetooth compatible and is Version v4.1BLE. We suggest you check in the manual of your hearing aid for version requirements to verify if it is compatible.
A:AnswerHello, yes. Our customers are able to pay by credit card, money order, or by personal check. Lively accepts the American Express
Discover, MasterCard or Visa for a form of payment.
A:AnswerHello Lily, the Lively Flip has two different ways to charge. We offer a charger dock which allows easy access to place in an upright position. The second option is to connect the charger directly to the side of the phone. Talk time on the Lively Flip is up to 12 hours and we ask to please charge every night.
A:AnswerHi Lorie, we do offer Lyft Ride in certain locations by calling our Operator Services. We cannot guarantee your we offer it in your are but to verify, please contact our Customer Service for more information and we will go over the service charges as well.
A:AnswerYes, it does. Unfortunately, we cannot remove that feature from Dad's phone plan like we could when it was Great Call. That's a big drawback to us because Dad doesn't text, but he still receives "robo texts" and has to pay 10 cents for each of them.
A:AnswerHi, all Jitterbug cell phones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones, nor do we guarantee our phones are compatible with other networks.
A:AnswerThat’s a great question! The Lively Flip phone was specifically designed to work on the GreatCall network which is powered by the nation’s largest and most dependable wireless network. GreatCall’s award winning U.S. based support and 5Star emergency response service is only available on the GreatCall network. GreatCall offers a variety of affordable plans for as low as $14.99/month and can be viewed on our website.
A:AnswerHello, we are sorry to hear you encountered an issue with the Alexa feature. Please ensure that all three steps have been followed to set up the Alexa feature. If you still need assistance or this did not resolve the issue, please call our Customer Service at 1-800-733-6632 between 5am and 7pm Pacific time.
A:AnswerThe Lively Flip is unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones. Our phones were specifically designed to work on our network which is powered by the nation’s largest and most dependable wireless network. Our award-winning U.S. based support and Urgent Response service is only available on our network. We offer a variety of affordable plans and services which can be viewed at our web page.
A:AnswerHello Kare, we are sorry to hear that you encountered a problem with you Lively Flip. Our U.S.-based customer service team stands ready to assist anyone that encounters a problem and we encourage you to contact us for assistance, at (800) 733-6632, between the hours of 5am and 7pm Pacific Time.
A:AnswerHello Barb, we are sorry to hear you have encountered a problem with your Lively Flip phone and we appreciate your feedback. If you have not already done so, please call our Customer Service Team for additional support at 1-800-733-6632.
A:AnswerHello, thank you for your interest in our GreatCall products. All Jitterbug cell phones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones, nor do we guarantee our phones are compatible with other networks. Jitterbug phones were specifically designed to work on the GreatCall network which is powered by the nation’s largest and most dependable wireless network.
