A:AnswerGreat question! All of our cell phones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones, nor do we guarantee our phones are compatible with other networks.
A:AnswerAll Jitterbug/lively cell phones and smartphones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones, nor do we guarantee our phones are compatible with other networks. Jitterbug/Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most dependable wireless network.
A:AnswerWe are sorry to hear that you are experiencing delays in contacting our Customer Service. Each call is answered in the order they are received. Please verify that you are calling our number 1(800)733-6632 between the hours of 6AM through 6PM, Pacific Time.
A:AnswerGreat question! Unfortunately this is not a feature that is provided. In order to view the call history you can only view it directly through the phone. If you need further assistance please contact Customer Service at 1-800-733-6632 Mon-Fri from 6am-6pm Pacific time.
A:AnswerThank you for your question! The Lively Flip is able to receive photos via text and you are able to take pictures and save them to your phone. At this time, the Jitterbug Flip does not have the ability to forward a message.
A:AnswerGreat question! Voicemail has to be added to your plan in order to be an option on your phone. Voicemail is $3.00 per month and once it is added to your plan you will have the option on your menu setup is available once you access it.
A:AnswerAll Jitterbug phones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones. Lively cannot guarantee coverage outside of the United States. If the phone is able to connect to a network and can make/receive calls abroad, then international usage rates apply. For additional support please visit our website or contact our Customer Service team.
A:AnswerGood question! Lively offers a friendly 30-Day Return policy on all products purchased directly through Lively, with a $10.00 restocking fee. If your phone was purchased through Best Buy, please review the Returns & Exchanges section listed at the bottom of the website; https://www.bestbuy.com/site/help-topics/return-exchange-policy.
A:Answerwe are sorry to hear you are having trouble with your phone. At Lively, we strive to provide a community of support for our products and services. Our award-winning U.S.-based Customer Service team stands ready to assist you and can be reached at 1 800-733-6632, between the hours of 6am and 6pm Pacific Time.
