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Hello JC, we apologize for the issues you are having with your device. I will attach a link at the end of this message that will send you to our direct Combo Touch support page. You'll be able to get the help you need there. Have a great day. https://support.logi.com/hc/en-us/articles/360044742034-FAQ-Stub-COMBO-TOUCH-for-iPad-7th-gen-iPad-Air-3rd-gen-and-iPad-Pro-10-5-inch
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