“a few days ago my grandson used it after he left his mouse at home. Now it doesn't work at all. I changed the battery, turn it off/on, Reinserted the nano receiver, looked in settings, it's connected, can't find the problem. Any suggestions??”
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You've done most of the diagnostic work. Also try performing a reboot or cold boot. If no luck, call up Device Manager. Iff there is no mouse listed, or it has a question or exclamation mark, try reinstalling or updating the driver. If all of this fails, return it.
Sorry, there was a problem. Please try again later.According to the Best Buy customer service people I spoke to, your ONLY recourse is to contact Logitech directly if it is past the minute return window of 15 days, or 45 days tops if you are an "Elite Club" member. This is bogus and a true lack of service after the sale. Beware consumers this mouse is GARBAGE!
Sorry, there was a problem. Please try again later.LOOK FOR A SMALL RESET BUTTON. IT MAY BE LABELED AS A CONNECT BUTTON.
Sorry, there was a problem. Please try again later.If this is a laptop, you may need to install the mouse again by pairing it with the laptop.
Sorry, there was a problem. Please try again later.Try Reconnect mouse using Logitech unifying software from https://support.logi.com/hc/en-us/articles/360025297913. First insert your nano receiver/ unifying receiver. Remove any previously added device if any and then try to reconnect mouse again.
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