A:AnswerMake sure some of the plastic that is shipped to keep the batteries fresh is removed. Sometimes a bit of plastic can wedge itself between the battery contacts and the battery. Open the battery compartment, check the batteries and close the compartment. It just just start working.
A:AnswerNo. This Slim Folio Keyboard case is designed for iPad 5th/6th Gen. Check out our Bluetooth keyboard options: https://www.bestbuy.com/site/searchpage.jsp?_dyncharset=UTF-8&id=pcat17071&iht=y&keys=keys&ks=960&list=n&qp=brand_facet%3DBrand~Logitech&sc=Global&st=bluetooth%20keyboard&type=page&usc=All%20Categories - Will, Logitech.
A:AnswerYou need to order the right keyboard for your generation of ipad, while it might work, the cutouts for controls and speaker may not exactly align. Multiple generations of this keyboard are available. I would not order it for the wrong ipad.
A:AnswerHello Bobbie. This Slim Folio is not compatible with your iPad Mini. This is specifically made and molded to fit the 5th and 6th Generation iPad models.
A:AnswerHello. The Logitech Slim Folio cases are molded to fit specific iPad models. This one will fit only the 5th and 6th Generation iPads. You will then connect the keyboard and iPad using Bluetooth.
A:AnswerIt does not recharge. The two batteries give a predicted 4 year life under normal operation. If you are a heavy user, invest in the lithium version of the 2032 battery. That battery will give years of service. There is an led that will tell you when the battery life is low so you can replace it.
A:AnswerHello, the Slim Folio Keyboard case was built and designed for iPad's only. If you are looking for a keyboard for your Apple Laptop, check out our keyboard options at Logitech.com . The measurements on our cases are precise and only meant for those dimensions. Hope this helps, have a great day!
A:AnswerIt may just be time to replace the coin cell batteries on your keyboard! This getting started guide for the Slim Folio series of cases will show you exactly where the battery tray is https://www.logitech.com/assets/65198/slim-folio.pdf
A:AnswerAfter some research I can't find any definite answer that keyboards do work with Hello Neighbor, but if they do, any Bluetooth keyboard would work. I would personally recommend the K480 or K780 since they both have a try to hold your device while you play.
A:AnswerHi Amberlyn, The Slim Folio for iPad 5th/6th Generation unfortunately won't fit your iPad Air. Our Type+ is the only Folio Case/Keyboard that we have that will fit. Here's a link https://www.logitech.com/en-us/product/type-plus-keyboard-ipad-air2?crid=1762. - Richard from Logitech
