“I used the serial number on my laptop using my existing business outlook account. And I tried on the second PC, and it keep saying "already activated" and I tried to login with using my ID and password but not logging in. I am not admin for this account.”
Answer This Question
1-2 of 2 Answers
I believe it may be that if your employer has Office registered, that account would be identified as a commercial/business account and I expect that this "student and home" edition would not be available for that account.
Sorry, there was a problem. Please try again later.Hey there, This is not what should be happening and we're sorry to hear you're having issues with it. Contact our Microsoft Customer Support team for help on this: https://support.microsoft.com/en-us/contactus/ Also, if you want to troubleshoot this, here's an article with some helpful information: https://support.office.com/en-us/article/troubleshoot-installing-office-365-office-2016-and-office-2013-35ff2def-e0b2-4dac-9784-4cf212c1f6c2?ui=en-US&rs=en-US&ad=US#O365Plans=signinorgid Sincerely, Jo Office Customer Care
Sorry, there was a problem. Please try again later.
