Questions & Answers

Q: QuestionHow can I cancel my Yearly auto renewal.

Asked 6 years ago by Freddy.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]

• A:Answer Its on your receipt, when you made the purchase Or call 1800 best buy.

  Answered 5 years ago by Mellow

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Q: QuestionI already bought a pre-paid subscription for Office 365. What happens now?

Asked 6 years ago by MicrosoftFAQ.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Any pre-paid subscriptions will be converted to Microsoft 365 at redemption.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI have decided not to activate the 3 month free Office 365 with the renewable subscription. How do I cancel it so that I am not charged.

Asked 6 years ago by Kt.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]

• A:Answer I have decided not to activate the 3 month free Office 365

  Answered 6 years ago by nothankyouVerified Purchase

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Q: Questionwhat is the difference between office 365 personal and office 365?

Asked 6 years ago by Help.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Office 365 Personal is for one account, while Office 365 Home can be shared between 6 Microsoft accounts all of which will benefit from all the Office 365 benefits. You can learn more about it here: https://products.office.com/en-us/compare-all-microsoft-office-products?&87981000=87981000&WT.mc_id=DFLTCXC_Support_BestBuy_04162019&Ocid=&activetab=tab:primaryr1.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHello, how do I activate the 3-month trial subscription? Thank you.

Asked 6 years ago by Andrew.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]

• A:Answer It’s a good start because you can tryout and see if it works for you.

  Answered 6 years ago by Victoriamartindz20

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Q: QuestionCan you run one subscription on two pc's, with one user?

Asked 7 years ago by jim4golf.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

• A:Answer This is in the product description for Office 365 Personal (1 Person): "Ideal for one person for use on multiple PCs/Macs, tablets, and phones (including Windows, iOS, and Android)*."

  Answered 7 years ago by RaceKarVerified Purchase

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Q: QuestionIf we use two laptops at home, will we have to purchase two subscriptions at $69 each or is there a deal that allows you to use the software on two computers?

Asked 8 years ago by Wreck.

• A:Answer To my understanding this is only for one PC/Mac & one tablet. There is one you can purchase for 99.00 & that one you can install up to 5 PCs/Macs.

  Answered 8 years ago by AngieGee

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Q: QuestionCan I purchase the product key card online and get the code to use immediately rather than waiting for it to come in the mail?

Asked 8 years ago by Anonymous.

• A:Answer Yes

  Answered 8 years ago by LouisVerified Purchase

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Q: QuestionHow do I stop auto renewal

Asked 5 years ago by Dinah.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Thank you for your question. Your Microsoft 365 subscription may be managed through your Microsoft account. For more information, please go here: https://support.microsoft.com/en-us/office/manage-your-microsoft-365-subscription-959ac957-8d37-4ae4-b1b6-d6e4874e013f

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questionhow do I redeem the verification code to start my download?

Asked 5 years ago by dre.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer We recommend that you follow our instructions on how to install Microsoft 365 Personal here: https://aka.ms/AA4rq32.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHi, I've purchased this last year, but now I want to upgrade to 365 family. Is it possible?

Asked 6 years ago by Kim.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes, all you need to do is redeem a Microsoft 365 Family subscription to your account and it will add time and upgrade your account to Microsoft 365 Family.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI bought the ms software as part of the purchase but do not have the code, how do I get it

Asked 6 years ago by Anonymous.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer You should be sent the code in an email from Best Buy.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow do I cancel the 3 month Trail subscription before it is auto renewed

Asked 6 years ago by Dave.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]

• A:Answer I don’t want to renew the contract I want to cancel this offer

  Answered 6 years ago by Cancel

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Q: QuestionI bought this already and the laptop was delivered. How do I install and activate this?

Asked 6 years ago by heatherdyr.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer First, find your 25-character Product Key. Second, go to www.office.com/setup. Third, enter your 25-character Product Key. Fourth, Sign in with or create a Microsoft account. Final step is to follow the instruction to get Office 365 on your laptop.

  Answered 6 years ago by Mightymica1983

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Q: QuestionHow can I cancel an auto-renewal subscription?

Asked 4 years ago by Brooke.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Thank you for your question. To manage your Microsoft 365 subscription, simply sign into your Microsoft account here: https://account.microsoft.com/account

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow do I activate my office 365 need to see what characters they are asking for. thank you.

Asked 6 years ago by Melo.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]

• A:Answer How do I activate my office 365 n

  Answered 6 years ago by aram

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Q: QuestionHow do I cancel auto renewal?

Asked 6 years ago by kevin.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

• A:Answer I do not want to renew subscription. Office 365 cancel immediately please Edward F Connolly II

  Answered 3 years ago by Anonymous

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Q: QuestionNeed to cancel this subscription. How?

Asked 4 years ago by FG3.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Our users are free to make changes to their subscription at any time. Simply visit your Microsoft account page, where you'll be able to make the desired amendments to your current elections. Find all the info you need, here: https://account.microsoft.com/account

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionIf I purchase the one time fee Office365 (lifetime subscription) does the automatic updates come with it for the life of the computer?

Asked 6 years ago by Mikehmsn.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows

• A:Answer No. You only qualify for updates if you renew each year. Once you purchase lifetime you will enjoy whichever version is currently active at time of purchase.

  Answered 6 years ago by AbuelitaVerified Purchase

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