Questions & Answers

Q: QuestionIf I have personal Microsoft 365 and I want to upgrade to family microsoft 365 when its time to renew does my account stay the same and just add the family program? I dont want to lose all my saved products and storage and have to start over.

Asked 4 months ago by Karen.

• A:Answer I'm not sure of the answer, but you could always save your stuff on your actual computer drive, and then it wouldn't matter if it changed your One Drive storage.

  Answered 4 months ago by KathyB

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Q: QuestionCan not use key code to activate my pc

Asked 5 months ago by Anonymous.

• A:Answer not I use key code

  Answered 5 months ago by RosaR

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Q: QuestionHOW DO YOU ACTIVATE THE SUBSCRIPTION

Asked 5 months ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer The manger assisted getting this product added on the new computer...

  Answered 5 months ago by MichelleH

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Q: QuestionOffice 365 is on my computer, how can I put it on my phone?

Asked 5 months ago by Anonymous.

• A:Answer Download the suite on you phone and use the same credentials as the computer or key and it will populate Make sure the suite has the capability for multiple devices

  Answered 4 months ago by AdrianW

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Q: QuestionI was out of the country the last month in Europe for my daughter’s wedding. I just got back. It’s says that my subscriptions were cancelled because of invalid card. Not sure how to correct. Can you contact me?

Asked 5 months ago by Roland.

Q: Questioncan you use one subscription on two different machines. Ie on a laptop and a desk top

Asked 5 months ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer You can as long as the suite has the capability to do so

  Answered 4 months ago by AdrianW

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Q: Questionafter my one year subscription what does it cost

Asked 5 months ago by chrissy.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

Q: QuestionWhat happens when I cancel my subscription? Do I still have the forms I created?

Asked 5 months ago by Mattie.

• A:Answer Yes

  Answered 5 months ago by CatherineG

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Q: QuestionWhat’s the return policy

Asked 6 months ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer There is no return policy

  Answered 5 months ago by CatherineGVerified Purchase

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Q: QuestionI renewed my MS 365 subscription early with a purchase at Best Buy. I entered the "new" product key in microsoft website to activate. When will new product key appear in my Best Buy account? Product key in BB acct is good to July 2025. Should I cancel it?

Asked 6 months ago by MS365productkey.

• A:Answer No i did not enter the new product key because we were not sure the existing ms 365 would load properly on the new computer.

  Answered 5 months ago by TomJ

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Q: QuestionMy laptop came preloaded with a permanent version of Office 2019. Will the similar apps provided with 365 conflict, overwrite and/or delete my Office 2019? Or does it run independently? Thank you.

Asked 6 months ago by Joboo.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer My advice - Keep your office 2019. The files are backward compatible, and unless you're at the super-expert level, you won't notice a difference. Office also probably includes more programs than Personal 365.

  Answered 4 months ago by KathyBVerified Purchase

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Q: QuestionHello I downloaded this software about two months ago. However my computer is acting up and I will need to buy a new computer. How can I continue to use my office software on the new computer? Would I need to purchase this again?

Asked 6 months ago by Software.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer I have the product key for the software.

  Answered 6 months ago by EnockFVerified Purchase

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Q: QuestionI'm moving my programs from my old computer with PC Mover. Why would I need to buy a new MS-365?

Asked 6 months ago by maketime.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer My old version is 2013 Office, which is 12 years old. It is time to move on to a better and newer tool. Better tool, better work.

  Answered 6 months ago by CKChVerified Purchase

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Q: QuestionWould I still have access to One Drive if I no longer subscribe to Microsoft 365?

Asked 6 months ago by bond.

• A:Answer Yes

  Answered 6 months ago by DeniseR

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Q: QuestionHow do I stop the renewal. I just got a bill for it

Asked 7 months ago by Anonymous.

• A:Answer You need to call and they will take it off auto pay

  Answered 7 months ago by Linda

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Q: Questionwhere do i find key code my laptop is lock and it states from bitlocker recovery that i need a recobery code

Asked 7 months ago by sean.

• A:Answer My mail

  Answered 7 months ago by JorgeV

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Q: QuestionHow do you install the microsoft 365 on your computer

Asked 7 months ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer The information with the code should be in your receipt and/or email. Use that to set it up.

  Answered 7 months ago by AracelyVVerified Purchase

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Q: QuestionHow do I cancel auto renew?

Asked 8 months ago by Rapsak.

• A:Answer Go to subscribe page Sign it Manage Cancel subscription Easy

  Answered 7 months ago by AbolfazlN

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Q: QuestionIf I do not renew my subscription at the cost of $99/yr. will the programs still function thereafter? While I do use these programs, I am a senior citizen with limited income. Do you offer a senior discount?

Asked 8 months ago by mlp1.

• A:Answer No it doesn't offer señior discount but they also have monthly plans

  Answered 6 months ago by AlexandraN

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