A:AnswerI would check in with BestBuy first to ask the process of how to switch to a family plan - especially if they set up your individual plan . Their support team should let you know you next steps or if you need to reach out to Microsoft directly.
A:AnswerYes, they did it for me on the new tower I bought from them. The fee involved signing up for their service plan which may cost differently at different locations. At the time the service included free home delivery and set up, but that program ended beginning of July, so no more delivery.