1-2 of 2 Answers
Best off going back to where you purchased it. The code may be on your receipt. Then call Microsoft.
Sorry, there was a problem. Please try again later.If you already linked your Office 365 account with your Microsoft account, you should be able to recover your software through your Microsoft account. If not, please contact our Customer Support Team for assistance: https://support.office.com/en-us/article/using-product-keys-with-office-12a5763a-d45c-4685-8c95-a44500213759#bkmk_lostkey
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