Questions & Answers

Q: QuestionWill Microsoft 365 personal work on HP Chromebook, or can we just buy monthly?

Asked 5 years ago by Anonymous.

• A:Answer Yes, it will work on Chromebook you will just need to follow the instructions on how to set it up here: https://aka.ms/AA4rinm.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHello, i really want to know Why Ms Project is not included in Microsoft 365 Personal?

Asked 5 years ago by Luis.

• A:Answer We appreciate your feedback. You can always add it to your Microsoft 365 subscription.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs Office 365 compatible with AirBook with M1 processor?

Asked 5 years ago by Mtex.

• A:Answer You can find the technical requirements here: https://support.office.com/en-us/article/microsoft-os-requirements-for-office-2019-for-mac-and-office-365-for-mac-16b8414f-08ec-4b24-8c91-10a918f649f8.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI cancelled the ipad order. How do I cancel this digital order of Microsoft 365 Personal, which I have not downloaded? Thank you! John Winn

Asked 5 years ago by John.

• A:Answer We recommend that you reach out to Best Buy support for help.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs the anti-virus part of this package

Asked 5 years ago by Anonymous.

• A:Answer Microsoft 365 Personal does not include antivirus software.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes Microsoft 365 Personal include Access?? My first year subscription expires on 12/6 & my renewal options are for either 365 Personal or 365 Family...neither of which says it includes Access which I current have on my subscription hence my confusion.

Asked 5 years ago by OffCenterPhoto.

• A:Answer Yes, it does.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDo I need Microsoft365? This computer will be used for gaming

Asked 5 years ago by Sandy.

• A:Answer If you are just using it for gaming and never intend to do anything like write a resume or do your finances on it then no you do not need it. You can get it anytime later if it turns out you do.

  I would recommend:

  • 

    Microsoft - Wireless Mobile Scroll Mouse 4000 - Graphite

    User rating, 4.6 out of 5 stars with 4383 reviews.

    (4,383)

  Answered 5 years ago by ShortfuseVerified Purchase

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Q: QuestionHow do I cancel my subscription?

Asked 5 years ago by 365.

This question was asked about the related product: Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)

• A:Answer See this link: https://docs.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide

  Answered 5 years ago by PPJP

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Q: QuestionI bought my husband an iPad8 as a gift with my account and it bundled a discounted 365 as an upgrade. So now I find that 365 is attached to my email and account and cannot be loaded to his iPad?! How do you get around this racket? :(

Asked 5 years ago by Designer.

• A:Answer When you first install Microsoft 365 Personal you connect it to an email address. You can either use that account on your husband's iPad8 or upgrade to Microsoft 365 Family and share the subscription with him.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes the subscription start when the product is purchased or when it's installed? I purchased a laptop that includes a year subscription, but I didn't know it was included, so I purchased it separately. Can I wait a year & install it then or will itexpire

Asked 5 years ago by Jaime.

• A:Answer Your subscription begins the day of purchase. If the product was purchased with an auto renewal set up in store, like in the case of 365, it starts that day.

  Answered 8 months ago by Anonymous

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Q: QuestionCan this be installed on a chrome note book?

Asked 5 years ago by DD.

• A:Answer Yes, you can find the instructions on how to here: https://aka.ms/AA4rinm.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI purchase this with an order of a HP laptop only to be emailed that the store didn't have the laptop in stock. I cancelled the laptop order (everything paid for via CC) how do I get refunded for the emailed program?

Asked 5 years ago by Sharon.

• A:Answer We recommend that you reach out to Best Buy for assistance with this request.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow much time should I allow myself to install microsoft365 personal on my HP laptop?

Asked 5 years ago by Anonymous.

• A:Answer Breakdown and get the Geek Squad Total Tech Support and they'll do it for free most of time in minutes while you wait.

  Answered 5 years ago by FishmanVerified Purchase

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Q: QuestionSo this was a free item included with my purchase. Yet I was charged $30 when I returned the purchase. I didn’t want it for free I certainly don’t want to be duped into the purchase. Is this common business practice?

Asked 5 years ago by Duped.

This question was asked about the related product: Microsoft - 365 Personal (1 Person) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]

• A:Answer Absolutely not

  Answered 5 years ago by Tiff

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Q: QuestionSelling my computer. Want to stop auto renewal!

Asked 5 years ago by Bobby67.

• A:Answer Go to your subscription page. If you can't find it Google "Microsoft automatic renewal decline" and you should get instructions.

  Answered 5 years ago by CT1950

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Q: Questionwould like to purchase ms 365 without auto renewal. is that possible?

Asked 5 years ago by tom.

• A:Answer When you redeem the code on Microsoft, you're switched to Best Buy's payment system where it will start off as auto-renew, but you can then cancel auto-renewal at https://www.bestbuy.com/services/planlist (if URL doesn't show up, it's bestbuy's website followed by 'services' followed by 'planlist' with forward slashes in between).

  Answered 5 years ago by ChiP

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Q: QuestionIs it possible to buy a single software? For example Microsoft Word? I want to buy it but I don't want to pay a year subscription.

Asked 5 years ago by VS50.

• A:Answer Nope

  Answered 5 years ago by Anooj

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Q: QuestionHow do I cancel the auto renewal on the 365 so it won't just bill. I ended up just buying what I needed instead.

Asked 5 years ago by upset.

• A:Answer On your knees and pray?

  Answered 5 years ago by Redondo

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Q: QuestionI had to purchase a new MacBook Air due to a defect- will my subscription transfer to my new computer? If so, how do I transfer it? Thanks!

Asked 5 years ago by Jaimie.

• A:Answer Yes, it will. You will be able to reinstall it by logging into your Microsoft Account on the new device and navigating to your subscriptions. There you will see the option to install it.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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