“I bought the download and a new laptop. I downloaded the software from an email (directed to where to download). I executed the files. Now when I open an Office app, I get a prompt to buy a license. I don't understand why or how to get to what I bought”

1-2 of 2 Answers

• We're sorry you've had an issue accessing your new Office Home & Student 2021 software suite, and would like to offer some guidance. Below is a link to our collection of helpful resources, designed to help our users set up and get acquainted with their new toolset. Find all of the information you need to get your setup up and running, here: https://support.microsoft.com/en-us/office/about-accounts-in-office-628ea040-f265-49de-b986-be09c3ebf8a9

  Answered by MicrosoftCustomerCare 3 years ago

  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• The first time that you open an app you might need to enter the license key provided in the email that contained your download.

  Answered by stalmos 3 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.