A:Answer Open-box products have been returned by customers for a variety of reasons. Each open-box product was tested or inspected to verify proper working order and physical appearance, and assigned a condition — Excellent-Certified, Excellent, Satisfactory or Fair. For more information about Best Buy's open box policy, please go here: https://www.bestbuy.com/site/buying-guides/outlet-buying-guide/pcmcat748300448284.c?id=pcmcat748300448284&CMP=ocss