A:AnswerMy understanding is that if you don’t return any electronics item to Best Buy within two weeks, you cannot return it. This is especially important to know since these controllers do not last more than six months in heavy usage.
A:AnswerNot all usb-c cables are the same. Some are 2.0, others 3.0, others deliver data but not power. I'm taking a wild guess here but it might be that some of your cables lack power delivery.