“How can I ensure the screen is communicating with the laptop when plugged in? It is acting like it is not connected, and showing a completely dark screen.”
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make sure to use the usb-c cables it came with and secondly, the screen has an adjustment at the top...it's a wheel, push down to select the quality you want (roll it left or right to make the changes).
Sorry, there was a problem. Please try again later.You may need to extend the screen in your settings on your computer. Since this is a second monitor you have to make sure your computer shares the images.
Sorry, there was a problem. Please try again later.You may need to plug the usb c directly into the computer and the usb into an accessory jack (or vice versa). I found the issue to resolve when they were not both plugged in to the laptop directly.
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