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That can definitely be a bit disappointing. We recommend following the grind setting guidance closely, as it plays a key role in crema production. For personalized support, please contact our team at 1-800-365-0135 so they can review your experience and provide expert advice. We are open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET.
Sorry, there was a problem. Please try again later.The beans should be much fresher, preferably within three weeks from the roast date and try changing the brewing temperature until you get what you want. Also, use the grind setting that the machine automatically recommends and use the adjustable stainless steel tray to bring the cups closer to the brew head
Sorry, there was a problem. Please try again later.
