A:AnswerHello! We appreciate the question. The part number for the rechargeable batteries is HHR-4DPA. Please use only rechargeable Ni-MH batteries AAA (R03) size. Hope this helps! -C
A:AnswerHello! You can turn the feature off by pressing MENU on a handset, then the key "#" and enter code 162. Choose the Off option, press SAVE and then the OFF button.To turn it off on the base unit, you meed to press MENU on a handset as well, then the key "#" and enter code *162. Choose the Off option, press SAVE and then the OFF button, Hope this helps! -C
A:AnswerWe're sorry to hear she's having difficulties using the telephone. The operating manual is available online in PDF format, which allows for larger font sizes. Additionally, she can contact us directly for assistance. -M
A:AnswerHello! It depends on the model number of the handsets. The compatible handsets with the KX-TGD830 are:
KX-TGDA83M
KX-TGDA83W
KX-TGDA86W
KX-TGDA86S
KX-TGDA99
KX-TGEA60
KX-TGEA61
KX-TGFA61B
KX-TGFA71
KX-TGFA85B
KX-TGFA88B
KX-TGFA97
KX-TGFA97B
KX-TGTA61
A:AnswerHi, Sherry! Call Waiting Caller ID is a service provided your phone company that is compatible with this telephone system. You need to have it enabled in order for it to work. As for the batteries, we recommend part number HHR-4DPA. -M
A:AnswerHi! Yes, the base unit beeps 2 times every minute until you listen to the messages. This feature can be turned on or off by pressing MENU # 339 > go to the desired setting > press SAVE. -M
A:AnswerHello! We assume you are referring to the automated call block feature. To turn it off, go to MENU #787 on any handset, select "Unblock," and press "SAVE." -M
A:AnswerHello! Thank you so much for reaching out to us. Please perform a base reboot by plugging out the line cable and the AC adaptor from the base for about 40 seconds and then plugging them all back in. We also recommend adjusting the LCD contrast by pressing MENU on a handset, then the key "#" and enter code 145. You can choose from level 1 to level 4. Press SAVE and then the OFF button. Hope this helps! -C
A:AnswerThank you for reaching out! Please ensure that the MUTE indicator is not flashing on your screen during calls, as this indicates the microphone is muted. This model includes two handsets, so please test both to determine if the issue occurs with one or both. If it happens with both handsets, try initiating an intercom call between them to check if the issue persists; if the intercom works, the problem may be related to the telephone line. If the problem continues during intercom, test the handset on speaker mode during a call to verify if you can hear sound. If you still encounter issues, it could be related to the hardware component of the ear speaker. In such cases, servicing may be required. -M
