A:AnswerWe would be more than happy to look into it further. Please contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -M
A:AnswerHello! With our models you cannot hear the greeting while someone is leaving a message, you can only hear their message while they are leaving it(it is the feature ''call screening''). Both models have it. -A