A:AnswerHi Margaret, we are sorry to hear that this is occurring. Please reach out to our tech support team via chat https://shop.panasonic.com/contactus Mon-Fri 9am-5:30pm est.
A:AnswerThank you for contacting us regarding your phone. Use page 12 ftp://ftp.panasonic.com/telephone/om/kx-tge632_mul_om.pdf as an reference.
Above the (Off) button press (---) you will see (Menu) that will access the menu option.
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