Hi there. Thank you for reaching out about this. I'm sorry you're running into issues. With an error like that, please make sure that periodically, you run the maintenance built in the printer. That includes things like "cleaning the print head" or "cleaning the nozzle" etc. This can help the printer last longer and not run into issues as often. However, if you would still like an appointment in the store to get it looked at, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.