I bought a 4k Roku (Model 3 820R) and the remote control does not work. I've put in new batteries, multiple times with no green light. It does not register with the Stick. How do I get new remote? null

Question

None · Accepted Answer

Did you think about returning it or getting Geek Squad to troubleshoot it??

iimch4u · Answer

I would take that one back it might be defective

Roku Team · Answer

Hi, Bugsy! Here is a link to the support page that will help you troubleshoot your issues. There is also the free mobile app that you can use the remote on your phone.

Nate · Answer

If you just bought it the simplest thing to do is exchange it. If you didnt just buy it, you can purchase a new remote on the roku website.

“I bought a 4k Roku (Model 3 820R) and the remote control does not work. I've put in new batteries, multiple times with no green light. It does not register with the Stick. How do I get new remote?”

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