“I bought the Stick Roku recently; have trouble streaming; shows cut out, at times every few minutes at times longer/or shorter; happens to all shows/programs also, the Voice does not match the lips, wifi is close proximity; how do I solve this?”
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Proximity to the wireless router doesn't automatically guarantee you strong signal strength - if your router is only 5ft away but there's a 6-inch thick wall between it & the Stick then it's effectively more than 10ft away (1-inch of material between device+router = 1ft of distance in terms of signal interference). As to your internet, try these steps: 1 - do a power-cycle of your router+modem (unplug both devices for 30secs to basically dump their memory & drain their internal batteries then plug them back into power) 2 - if you still experience problems, try contacting your ISP & ask them to reset your connection on their end (sometimes internet connection issues are problems on their end & aren't related to your hardware at all) 3 - if you're using external audio equipment such as a home theather system, the audio-visual delay you mentioned may be the result of either a) your settings not being done right (some TVs have an audio setting that is, by default, set to create a delay in audio playback when connected to external equipment rather than the TV's internal speakers - set it to 0) or b) your audio cable being damaged or not properly connected. 4 - you could try either a) resetting your wifi network's password (cuz you never know when someone managed to crack yours, especially if you live in a crowded apartment building, as having more devices on a single network decreases available bandwidth for each device), b) if your router has it, try switching from the 2.4ghz wifi network to 5ghz (stronger signal but shorter range - also less interference from nearby wifi networks), or c) doing a factory reset of your router & doing a fresh setup of your network (may be a good idea in case you can't remember when you first set up your wifi network)
Sorry, there was a problem. Please try again later.Hello frannie! This would be an ideal question for our Tech Support Team which can be contacted at: https://support.roku.com/contactus/contact-options
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