“I just purchased a Roku 4 stick and I am no longer receiving surround sound, just stereo.. It is wired through my Yamaha AVR with a hdmi going to the television. Am I more likely to get surround with the Roku Ultra? I was getting surround with An Apple 4”

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• Try doing a Soft Reset, by unplugging power for 20 seconds and plugging it back in. This usually fixes and sound and video issues with Roku devices.

  Answered by Todd 3 years ago

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• Hello! Please refer to our Roku Support pages: https://support.roku.com/article/208754498

  Answered by Roku Team 3 years ago

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