“I took it out of the box, plugged it in, tried to cook something and there's no heat. It makes noise, it counts down, but it is not heating food. I've read the manual and can't find a solution. Is there something special I have to do?”
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Hi Eric! We're so sorry to hear your microwave is not working as it should, and we'd like to help with this. Please reference ticket number 1143701894, and reach out to us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
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