A:AnswerHello jen,
Welcome to Samsung! Thank you for choosing our company. I hope you are enjoying your experience so far. To answer your concern about your newly installed Microwave, which starts running after you close the door.
You may use this link to address your concern.
The Microwave turns on by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144784742
Thank you for choosing Samsung. Have a great day.
^^Ross
A:AnswerHello.
Thank you for reaching out regarding your Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking -Stainless Steel blasting noise. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue.
Samsung microwave is making unusual noises.
https://www.samsung.com/us/support/answer/ANS00060833/
In case of repairs are needed, please take note of your warranty coverage for the microwave.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144764707
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A:AnswerHi CE,
I agree with you that when the microwave is configured to vent out, it will not recirculate and vise-versa. We are dishearted to know that the microwave isn't working as intended.
One reason why air still comes out the front if the microwave was configured to vent is with the blower. The blower might be configured for recirculating even if there are vents installed on the microwave to exhaust outside.
Please refer to pages 12 - 14 of the installation guide I have shared below to check if the blower is properly configured to vent outside.
https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144913036 and it will help our team pull up your information.
Leo
A:AnswerHello Jack,
Thank you for reaching out. We appreciate you letting us know your inquiry if there's a recommended external vent for this Samsung microwave. We understand this information's importance, and we'll be glad to look into this for you.
As per checking, this microwave oven is compatible with the following three types of ventilation:
A. Outside Top Exhaust (Vertical Duct)
B. Recirculating (Non-Vented Ductless)
C. Outside Back Exhaust (Horizontal Duct)
Here is a link to the installation guide about installing this microwave. See pages 11-17 for the ventilation types you can check.
https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144645392
Thank you, and stay safe!
-Angelica
A:AnswerHello Anne,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if the Samsung microwave with model number ME18H704SFS is supposed to have a charcoal filter. We understand how important it is, and we're here to help.
As per checking, this microwave has a charcoal filter which already comes in the package.
You may also check page 23 of the user manual for information if your filter needs replacement.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144499795
-Angelica
A:AnswerHi mary,
We are glad to hear that you are interested in our Samsung microwave. This product has a powerful ventilation system that quickly and quietly eliminates steam, fumes and odors from the kitchen that acts as a hood.
You may click the link below to learn more about the product specification:
https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/over-the-range/pdp/me18h704sfs/pdf/specsheet-ME18H704SFS-091118.PDF
To further assist you, you may contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144843084) to help our team pull-up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
A:AnswerHello Micro, J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Samsung manufactures many different microwaves with different features. Please visit our website Samsung.com or your local home improvement store to ensure you get the best microwave for your home. Thank you for being a part of the Samsung family. ^Lena
A:AnswerDear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
A:AnswerIt vents inside. If you don’t have it vent out there is a filter that comes with it for those that vent inside. If you vent outside you don’t use or need that filter according to my installer.
A:AnswerIt sure does, Imatreke2! According to our specifications (https://bit.ly/30dNYsz) this model has both a cooktop light and an interior light. ^Jecca
A:AnswerI belive it’s made of plastic. Just because it happened to us as well. And I didn’t think about the heat of the stove due to being above it.
Smh
