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I just checked ours and it has a protective covering over the black screen. If yours does not have this, inquire at the store you got it from for a remedy. Sadly it looks like other protective films that you usually remove before using.
Sorry, there was a problem. Please try again later.Your name says it all and we would love to help. Please reach out to us via any of the following options to see what we can do to get this resolved and reference ticket number 1141206956. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). ^Lo
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