A:AnswerThanks for asking! To help with this, here is a link (https://bit.ly/2RoOFOW) to the full user manual for this model. Pages 15 and 16 have detailed instructions on how and when to change the power level. ^Jecca
A:AnswerHi Carol! I'd like to provide this link (https://bit.ly/2RlNYWe) to the user manual to help answer your questions. Page 10 begins the section on how to operate the microwave. This model has an "Add 30 SEC" button that will automatically add 30 seconds to the cook time. However, the kitchen timer feature cannot be used at the same time as a cooking timer. ^Jecca
A:AnswerThanks so much for asking, Paul! You are correct, this model microwave is only able to use either the kitchen timer or the timed cook feature individually and not simultaneously. ^Jeca
A:AnswerGreat question, TSk! This model does not have an option to change the preset times. However, the beverage button does have 3 different settings you can choose from based on the size of the drink. Page 13 of the user manual (https://bit.ly/3di2feZ) has more details about this. ^Jecca
A:AnswerGreat question Sue! I have the dimensions for this model as 29 7/8" x 17 1/16" x 16 1/2". All our dimensions include all attached parts, such as the handles, unless otherwise specified. ^Jecca
A:AnswerHi Sri! I'd like to provide this link (https://bit.ly/3w3JqDy) to the installation manual for this model. Page 7 has a helpful diagram with all the spacing requirements. ^Jecca
A:AnswerHi Pete! This model does not have a steam feature. However, you can achieve similar results by using a microwave safe dish designed to promote steam. ^Jecca
A:AnswerHello! We would be happy to speak with you to see what options we can provide for you. You can reference ticket number 1143080153, and reach out to us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerThank you for letting us know about this, Meli! We would be happy to speak with you to determine what options we can provide to help with this. Please reference ticket number 1142984083, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerThanks for asking, BigE! This model does not come with a trim kit. However, you can always check SamsungParts.com or call 1-800-627-4368 for any available parts and accessories. ^Jecca
A:AnswerThe wall bracket comes mounted to the microwave oven and it is easy to miss since it is only a bottom frame and not a full frame as in older microwave ovens. I thought I was missing my bracket as well and then found it screwed to the unit with two chrome screws. The old frame from a GE Adore 1.9 cu foot will work as well, so there are probably other options available.
A:AnswerHi BuddyWin! We'd like to speak with you directly about the issues you're experiencing with the microwave to determine the best way we can help. Please reference ticket number 1142912392, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
