“So I thought there was cardboard on the inside the wasn’t removed after installed. Where can I purchase a replacement part? It was apparently important.”
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Hi NotCardboard, Thank you for reaching out and we hope you are in good health. The cardboard like material removed is called mica. It covers the waveguide system that feeds microwave energy into the cavity. To order a replacement, please visit our authorized distributor for parts and accessories website below. https://www.samsungparts.com/Default.aspx Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144243050 Leo
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