A:AnswerI'm happy to help with this! According to page 10 of the user manual (https://bit.ly/2MsRWtN) to access the options menu, press and hold the "0" button for 3 seconds. ^Jecca
A:AnswerI'm happy to help with this Liz! This link (https://bit.ly/3qTvw3v) goes directly to the charcoal filter for this model microwave. I can also provide this link (https://bit.ly/3ok721G) to the full user manual for this model. Page 22 has instructions on how to replace the filter. ^Jecca
A:AnswerHi Kristie! We'd like to speak with you more in depth about this to determine how we can best assist with this. Please reference ticket number 1142865569, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerI found the manual online at samsung website. as for the template, I have not looked for it yet. I'll trade you a template for your mounting bracket that mine was missing from the back of the unit! lol
A:AnswerHi Phin! I'd like to provide this link (https://bit.ly/3nHjkRt) to the user manual for this model. Page 15 has step by step instructions on how to change the power levels in the microwave. ^Jecca
A:AnswerThe samsung came with instructions to flip the fan in the back to attach to a hood or vent. We do not have that so we had to flip it to blow out the front of the unit.
A:AnswerThanks for asking! This link (https://bit.ly/3bJ64JJ) has all the available dimensions for this model listed in the product info section. ^Jecca
A:AnswerHey! Thank you for reaching out to us with your question. Unfortunately, there is not a way to increase the touch sensitivity of the microwave. ^Ty
A:AnswerHi Michael! We would love the opportunity to speak with you more in depth about the concerns you're having. Please reference ticket number 1142823325, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerBetter question, how in heck to install a replacement?! The design is so poor for reaching in, even with small hands, only 2" of space. The manual says 20W halogen, but no mention of bulb "type", the G8 I bought will NOT go into either of the 2 light sockets. Anyone who's replaced got any tips? Downloaded manual - offered no further help. This should be so simple.