I only received 1 grease filter. Installation manual (DE68-04585A-00) says 1 grease filter is included (Parts Included | Additional Parts) but I see a need for 2? I also received the charcoal filter. null

Question

Example · Accepted Answer

I'll reach out.  Two grease filters are NOT what it says in the installation guide.  It says there's one, which is why I included the picture showing two likely spots for a grease filter.

Samsung · Answer

Hi Charlie,

Thank you for reaching out and we hope you are in good health. We appreciate and are happy that you have purchased a Samsung home appliance.

You are correct that 2 grease filters are what is on the installation guide and is needed by the microwave.

If you are missing 1 grease filter, we apologize for the inconvenience, this is not the experience we want for our customers.

I have included the user manual link below for your use as well.

https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf

Please feel free to communicate with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer
Care at 1-800-SAMSUNG (726-7864)

Your reference number: 1144395516

Leo

“I only received 1 grease filter. Installation manual (DE68-04585A-00) says 1 grease filter is included (Parts Included | Additional Parts) but I see a need for 2? I also received the charcoal filter.”

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