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Hi Frankysnacks! I can provide this link (https://bit.ly/38KoO9f) to the user manual for this model. Page 47 has instructions on how to properly remove the ice bucket. ^Jecca
Sorry, there was a problem. Please try again later.If it has already turned into water then just wait for Samsung to tell you to reboot your freezer it will then turn into a solid block of ice and it can then be easily removed. Good luck!
Sorry, there was a problem. Please try again later.

