Questions & Answers

Q: QuestionHow many shelves are in the pullout freezer?

Asked 4 years ago by Sharon.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer 1

  Answered 4 years ago by Great

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Q: QuestionHow much does this refridgerator weigh without the doors? We need to carry it to our location.

Asked 4 years ago by Weight.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer We appreciate you asking about this. I have the full weight of this model listed as 205 lbs. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionAre the shelves on the doors strong enough to hold a gallon in them?

Asked 4 years ago by Deb.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Hi Deb! I'm happy to report that our specifications do show this model has "Gallon Door Bins", which are door bins that are rated to hold a full gallon. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI have a dent in the lower freezer door. Can a replacement door be ordered? Thanks

Asked 4 years ago by Wonderful.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer It sure can, Ranman! You can find replacement parts and accessories through SamsungParts.com or by calling 1-800-627-4368. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do you adjust the middle shelf? I can’t pull it out completely because it doesn’t fit between the doors

Asked 4 years ago by Jess.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Hey there Jess! I have this link (https://bit.ly/3gVgUy9) that I believe will help you. It has step by step instructions on how to safely and properly remove any of the shelves in your refrigerator. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do you turn the icemaker on?

Asked 4 years ago by cozyrosy.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer I'm happy to help with this, cozyrosy! Here is a link (https://bit.ly/3zATPrY) to the user manual for this model. Page 36 has step by step instructions on how to turn the ice maker on/off. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the depth of the shelves?

Asked 4 years ago by Sarah.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - White

• A:Answer The depth of the shelves is 14 inches. There are three. The middle one can be moved up or down.

  Answered 4 years ago by brit57

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Q: QuestionWhat is the height between each of the shelves? Are the shelves adjustable?

Asked 4 years ago by Burnsiegirl.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer The shelf on top of the drawers isn't adjustable. The middle shelf is adjustable, about one inch up or down. The top shelf isn't adjustable. There's about 7-9 inches of space between each shelf, depending one how you adjust the middle shelf.

  Answered 4 years ago by AfromLAVerified Purchase

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Q: Questioninformation states two cooling units, does this mean it has two compressors?

Asked 4 years ago by Dave.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer YES

  Answered 4 years ago by BuckyBadger007Verified Purchase

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Q: QuestionWhat is the depth without the doors? I need to fit thru small basement Opening. Thank You.

Asked 4 years ago by Ross.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - White

• A:Answer I'm happy to help with this, Ross! The dimensions of this model with the doors and hinges removed is: 32 1/8" W x 68 7/8" H x 24 1/2" D. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there a variant of this model, or a different model with similar dimensions, that also includes a water dispenser?

Asked 4 years ago by Jeff.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - White

• A:Answer Hi Jeff! I'd like to provide this link (https://bit.ly/2VDVnlL) to all our currently available French Door models, that are under 20cu capacity. Typically models that provide the in door dispenser are larger models, as the dispenser does take up some of the interior room of the refrigerator. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionAre door handles available to install? The delivery will be on August 11,2021

Asked 4 years ago by Lilypad73.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Hi there, Lilypad73! This model does not have external/removable handles. Instead, the doors on this model have a hidden recessed section in between the doors that creates a handle. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do I check to see if an appliance is in stock?

Asked 4 years ago by jackie.

• A:Answer Went on line to website

  Answered 4 years ago by BHinz

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Q: QuestionI need to know the. Depth of this fridge. Thank you.

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Hi there! I have the full dimensions of this model listed as: 32 1/8" W x 70 H x 28 1/8" D. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionhow is old is this model?

Asked 4 years ago by pat.

• A:Answer We just bought ours.

  Answered 4 years ago by WoodchuckVerified Purchase

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Q: QuestionWill this in an RV void the warranty? What are the required gaps for proper breathing (will be going in an RV. Thank you!

Asked 4 years ago by RV.

• A:Answer Thanks so much for asking, RV! As long you meet the location requirements, and the refrigerator is properly installed, the manufacturer warranty will still be valid. You can find the location requirements beginning on page 17 of the user manual (https://bit.ly/3h2seZK). ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan the doors and the freezer front be removed?

Asked 4 years ago by Poorfittings.

• A:Answer Absolutely, Travall! In fact, we've included instructions on how to properly remove and reattach the doors and drawer beginning on page 20 of the user manual (https://bit.ly/3dqj1s9). ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow reliable is the ice maker and who actually works on Samsung? Both have been lacking in terms of positive response.

Asked 4 years ago by Mac.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - White

• A:Answer Our Samsung ice maker works perfectly, provides us more ice cubes than needed. Not sure who works on them service wise as we have not had any problems, although we did purchase the extended warranty so would assume the Geek Squad may provide service if and when needed.

  Answered 4 years ago by KitchenUpgradeVerified Purchase

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Q: QuestionIs the listed freezer capacity volume (5.5 cu ft) based on what the baskets can actually hold, or the entire dimensions of the freezer compartment? Also, can the ice maker be turned on and off as needed?

Asked 4 years ago by NJ.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer I didn’t measure freezer. Ice can be turned off easily.

  Answered 4 years ago by ChrisVerified Purchase

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