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How do you have it connected. Mine stays connected either blue tooth, direct sound cable.
Sorry, there was a problem. Please try again later.Hello Nicole, Please contact Samsung Customer Service for troubleshooting steps. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent by clicking the ‘Support’ link on the Samsung website. ~Samsung Solutions
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