“Sound turns off when we are watching tv. Seems like it happens when we watching on Roku.”

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• You may have to check the strings for roku. If you are hooked in via Bluetooth you may have to switch source on the sound bar.

  Answered by claytonmom29 3 years ago

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• Hi Carkey! I am very sorry to hear about the issues you are experiencing. We would love the opportunity to gather additional information to provide the correct troubleshooting steps. Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week. ^Tim

  Answered by Samsung 3 years ago

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