“The volume stays only on 19 and wouldn't turn up.seems like the remote is defective”

1-3 of 3 Answers

• Hi Shodux! I’m sorry to see that you are having difficulties with the volume control of your new soundbar. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim

  Answered by Samsung 4 years ago

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• Same issue. Spent hours with Samsung tech support and they are saying the remote is defective. It takes them 10 to 20 days to ship a replacement.

  Answered by Catwoman 4 years ago

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• We are having this same issue!

  Answered by Same 4 years ago

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