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Hi Weldwizard1, We can feel the frustration you have with this fridge. We are here to help you with it. We recommend checking the resources below for steps to take when the touchscreen is not working. Please watch the video and kindly click on the embedded words for more details. Refrigerator panel will not respond: https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147299594), and it will help our team pull up your information. ^Rodel
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