A:AnswerHi Stingray,
We understand how disappointing this feels, especially when the dishwasher is still brand new and should be working smoothly. Let us help.
I have shared a Samsung link below to help with your experience. The link has hyperlinks that can be visited for additional help.
Dishwasher door does not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001919/
Should you need more assistance with your dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1152009842 to help our team pull up your information.
Leo
A:AnswerHello GLee,
Yes, the base legs are height-adjustable. You can adjust the leveling legs by a max of 16/32". However, leveling up to the maximum height is not recommended.
Have a nice day!
^Joshua
A:AnswerHello Caddy197,
No, it is not included. You will have to purchase the part. Please see the instruction manual and go to pages 6 to 7.
Installation Manual
https://downloadcenter.samsung.com/content/EM/202407/20240725151429905/DW5000C_DW80CB507012AA_DD68-00260A-01_EN_MES_CFR_231215.pdf
Have a nice day!
^Joshua
A:AnswerHello there,
Thank you for asking. Let's get the information you need.
Yes, opening the door of your dishwasher 15 minutes before drying is complete is normal, as this dryer is designed with Auto Release Dry, which enhances the drying performance.
Please refer to your user manual for more details. Turn to page 34, "Auto Release™ Dry."
User Manual
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
Have a great day.
^Camille
A:AnswerHello Josh,
No, this dishwasher model does not use a traditional air vent for drying. Instead, it uses a feature called Auto Release Door Drying.
Have a great day.
-John
A:AnswerGreetings,
We want you to enjoy doing your dishes in your dishwasher. Let us help you out.
The chemical odor (off-gassing) from a new dishwasher is a regular occurrence due to the manufacturing processes and generally dissipates after a few regular uses.
Here is a link to the user manual; kindly go to pages 41-43 under "filter," and page 50 for troubleshooting steps to alleviate the odor in your dishwasher.
User manual.
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
Have a great day!
-Ricardo
A:AnswerNo the door opens to air dry. It was my dream dishwasher. Kept leaking. Ran it 4 times and all it did was water backing up and it shuts off. Had it 8 days they still havent picked it up.
A:AnswerHi there,
We understand how you feel regarding this dishwasher. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149024742), to help our team pull up your information.
Have a great day!
^Rodel
A:AnswerHello Mike,
We would be happy to discuss your washer to determine the best way we can assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148928797) to help our team pull up your information when you message us.
Have a great day.
^Charles
A:AnswerHi there,
The dishwasher plays a significant role in keeping your household clean. Let's get the information you need to address any error code that you might encounter with the unit.
The link below will help you identify the error code and how to address it quickly and easily. Please select the error code showing in your dishwasher.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148344440) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
