A:AnswerHi Steve! Depending on the water pressure from the well system, it could have an affect on the performance of the dishwasher. We'd be happy to discuss this with you further to see how we can best help with the issues you're experiencing. You can reference ticket number 1142743238, and contact us via either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerHi there,
I can help with that. This unit comes in only one type of stainless steel, then the black and white are powder coated metal. Thank you for choosing Samsung. ^Brad
A:AnswerHi there,
I can help with the product information question regarding the decibel reading. The decibel reading for this unit is 55 decibels adjusted. Thank you for choosing Samsung. ^Brad
A:AnswerHi zeebs,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 24" Top Control Built-In Dishwasher - Stainless steel.
The dishwasher has a 55 dBA Noise Level. I have shared the specification sheet with you below. Please access the link to learn all the features of the dishwasher.
https://image-us.samsung.com/SamsungUS/home/home-appliances/dishwasher/11042020/DW80R2031_V5.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144415759
Leo
A:AnswerHi Julie,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 24" Top Control Built-In Dishwasher - Stainless steel.
The dimensions of the dishwasher are 23 x 24 (Excluding Handle) x 33 inches. These are the minimum dimensions. I have shared the user manual link below. Please access the link and turn to page 27.
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144415680
Leo
A:AnswerHi Rafik,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung dishwashers, specifically Samsung - 24" Top Control Built-In Dishwasher - Stainless steel.
This dishwasher does not have functions to connect to the SmartThings app. I have included the user manual link below for all the features of the dishwasher.
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144255923
Leo
A:AnswerHi NK.
Thank you for reaching out regarding your Samsung - 24" Top Control Built-In Dishwasher regarding the drain hose part number for you to be able to order a replacement. I am sorry your drain hose got a leak. Regarding your concern, I suggest you get in touch with our Samsung Parts Team for them to be able to assist you further. You can reach them on the following details.
J & J International, Inc.
Live Help : 800.627.4368
( Mon - Fri 9:00 AM ~ 6:30 PM EST )
Fax : 973.226.6682
I suggest you check this link for further assistance.
http://www.samsungparts.com/CustomerService.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144381003
^Camille
A:AnswerHi Cathy,
Thank you for reaching out and we hope you are in good health. This dishwasher is not self-venting.
I have included the user manual link so you can take a look at its specifications and features.
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144200106
Leo
A:AnswerHello jt,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the decibel rating for this Samsung dishwasher. We understand that this information may be essential for you to know. We're here to help.
As per checking, the silence rating of this dishwasher is 55 dBA.
You may check the user manual to learn more about the product.
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144349665
-Angelica
A:AnswerHi humming,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 24" Top Control Built-In Dishwasher - Stainless steel.
While we try to make our dishwashers as quiet as possible, they cannot operate in complete silence. I have included a link below to learn what sounds the dishwasher make and resolve your concerns with the dishwasher.
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Also found below is the user manual link of the dishwasher. Please click on the link and turn to page 24 for additional assistance.
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144282328
Leo