A:AnswerJ&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Lena
A:AnswerHi there! It sounds like your refrigerator's control/child lock is engaged. This link (https://bit.ly/2UvjX4h) can walk you through what to check. ^Jecca
A:AnswerHi there,
I can help with that. Our Samsung Refrigerator is provided with One (1) year parts and labor, Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing), and Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only. Thank you for choosing Samsung. ^Brad
A:AnswerHi Jamie,
Thank you for reaching out and we hope that you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel.
This refrigerator has a sturdy base with no wheels attached. I have included below the user manual link. Please click on the link and turn to pages 14 - 18 for the actual appearance of the refrigerator.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144279788
Leo
A:AnswerHi there,
I can answer that for you. Samsung does recommend shutting the water supply off and relieving the pressure from your Water Filter Housing. This will allow you to remove and replace the filter with ease and no damage can occur. Also you can tackle the maintenance of the back of the fridge to ensure no dust build up. Thank you for choosing Samsung. ^Brad
A:AnswerHello Soencer,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about a bottom freezer shelf in this Samsung refrigerator. We understand that this information may be essential for you. We're here to help.
As per checking, no, it does not have a shelf on the bottom freezer.
Thank you, and stay safe!
Your Reference Ticket Number: 1144271811
-Angelica
A:AnswerHi there,
I can answer that. Our Samsung Refrigerators provide two options for ice dispensing: Crushed, Cubed. Thank for choosing Samsung. ^Brad
A:AnswerHi Kandy.
Thank you for reaching out regarding your Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator measurement for with or without hinges. Regarding your concern here are the details of the dimension.
Product Dimensions with Hinges, Handles, and Door
35 7/8" x 70 1/16" x 33 1/2"
Product Dimensions without Hinges and Door
35 7/8" x 68 5/8" x 18 15/16"
Product Dimensions with Door with Handles
35 7/8" x 70 1/16" x 33 1/2"
Product Dimensions with Door without Handles
35 7/8" x 70 1/16" x 33 1/2"
Product Dimensions without Hinges or Handles
35 7/8" x 68 5/8" x 33 1/2"
Here is a link for further details of the specs, features, and dimensions.
https://www.samsung.com/us/home-appliances/refrigerators/side-by-side/27-4-cu-ft-side-by-side-refrigerator-with-large-capacity-in-black-stainless-steel-rs27t5200sg-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144215332
^Camille
A:AnswerHi Gary,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Black stainless steel.
Below are the height dimensions of the refrigerator.
a. Height without door: 68 21/32 inches
b. Height with door: 70 3/32"
There is a very small change to the height when the leveling legs are moved during installation. However, the measurements above are taken when the leveling legs are at its lowest.
I have shared the user manual link below for your use. Please access the link and turn to page 16 for a comprehensive dimension of the refrigerator.
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144382515
Leo
A:AnswerJust keep in mind that even though it fits in a 36 inch opening, if against a wall on one side, you won’t be able to fully access the shelves because the door is so think it will block a bit of the opening.
A:AnswerGreetings!
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel.
There are 3 sizes for refrigerators with Samsung.
a. Standard Depth: 27 - 31 inches (not including the doors or handles)
b. Counter Depth: 24 - 25 inches (not including the doors or handles).
c. Narrow Depth
I have shared a link for you to know more details of each.
https://www.samsung.com/us/support/answer/ANS00080613/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144380526
Leo