A:AnswerHi Lc,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel.
There are 3 sizes for refrigerators with Samsung.
a. Standard Depth: 27 - 31 inches (not including the doors or handles)
b. Counter Depth: 24 - 25 inches (not including the doors or handles).
c. Narrow Depth
I have shared a link for you to know more details of each.
https://www.samsung.com/us/support/answer/ANS00080613/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144380582
Leo
A:AnswerHi Jean,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel.
The depth of the refrigerator is 33 1/2 inches and width is 35 29/32 inches. I have shared the user manual link below. Please click on the link and turn to page 16 for the complete dimension.
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144380851
Leo
A:AnswerHello Icey,
Thank you for reaching out. We appreciate you letting us know your inquiry on how often the ice bin fills. We understand how important this information is for you, especially since you just installed your fridge. We're here to help.
After you have installed your refrigerator and plugged it in, follow these instructions to ensure proper ice making and to keep the ice bucket full of ice:
1. Let the refrigerator operate for at least 24 hours to ensure optimal performance.
2. Dispense the first 4 to 6 ice cubes into a glass.
3. Wait another 8 hours and dispense another 4 to 6 ice cubes.
4. Then, wait another 16 hours and dispense the first glass full of ice.
You may also check page 35 of the user manual to learn more about your Samsung refrigerator's ice making.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144551258
-Angelica
A:AnswerHi Emmanuel,
Thank you for reaching out and we hope you are in good health. We are saddened to know that water from the dispenser is warm. This is not the experience we want for our customers.
I have included a link below to resolve your concern with the water dispenser.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
I also have included the user manual link below for reference in the future.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144280107
Leo
A:AnswerI'm not sure because its fingerprint resistant black stainless steel does not work and the ice maker struggles. Just bought this in oct 2020 brand new
A:AnswerHello,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the measurement of this Samsung refrigerator. We understand that it is essential for you to know. We're here to help.
Here are the dimensions:
Depth 33 1/2" (851 mm)
Width 35 29/32" (912 mm)
Height 68 21/32" (1744 mm)
Overall Height 70 3/32" (1780 mm)
You may also refer to the user manual for additional information about the product, including its total measurements for installation purposes. See pages 16-17.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144252672
-Angelica
A:AnswerGreetings!
Thank you for reaching out and we hope you are in good health. To get a copy of your user manual, I have shared the link below.
Please click on the link to get a copy of the user manual.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144264261
Leo
A:AnswerGreetings!
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel.
The refrigerator comes with a filter that needs replacing every 6 months (and typically, about 300 gallons (1200L) of water); the filter indicator blinks red for several seconds when you open the door, reminding you that the filter needs to be replaced.
I have included below the user manual for the refrigerator. Please click on it and turn to page 43.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
The compatible water filter for this refrigerator is HAF-QIN Refrigerator Water Filter. I have included a link below for additional steps and information.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144289605
Leo
A:AnswerJackie, check to verity that you have the required water pressure for the fridge, the required pressure is between 20 - 125 psi. You can check the pressure by dispensing 3/4 cup of water. Here is a troubleshooting guide to support your concerns on the ice maker (https://bit.ly/3kqhMKU). We thank you for choosing Samsung for your home! ^Lena
A:AnswerHi Alfred,
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
To reset the ice maker, press, and hold the ice maker button on the control/feature panel for 3 seconds.
I have included the user manual link below. Please click on the link and turn to pages 32, 39 for additional assistance with resetting your ice maker.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144306001
Leo
A:AnswerHi Mido,
Thank you for reaching out and we hope you are in good health. The compatible water filter for your refrigerator is HAF-QIN.
Please click on the link below for replacing a water filter on your refrigerator.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144264587
Leo
A:AnswerThe refrigerator requires Volt/Amps 115V / 60Hz / 5.0A. You can view this information on our website Samsung.com under product specifications. Thank you for choosing Samsung! ^Lena
