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I would sudgest raising the freezer temperature. The maximun is 5 deg. F. At first my icemaker was very slow producing Ice. My ice cream was also so hard I had to wait half an hour to get it smooth enough to eat. So I raised the freezer temperature to 5 deg F and it seemed to work for both.
Sorry, there was a problem. Please try again later.We're here to help with this, Los! First, I have this link (https://bit.ly/2Pxeprd) that can walk you through some basic steps to try to resolve the issues you're having with the ice maker. If you still have questions or concerns about your refrigerator, you can contact us directly and reference ticket number . We can be reached through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
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