“I already have 3 Refrigerators but two come with ice machines that are useless. I read that this fridge only can produce 3lbs within 24 hours, is this correct. That is hardly any ice. Same problem with the one I just bought. Thanks.”
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Hi Tamara, We understand your difficult situation with the ice maker of your Samsung refrigerator model. We are here to help. Samsung ice makers are capable of producing 10 pounds of ice in 24 hours; however, the ice bucket can only accommodate 2 pounds of ice at a time. I have shared a Samsung link that will help with your experience. The link shared has an embedded link which we encourage you to watch in full. In addition, the link also has hyperlinks like "removing the water filter' to supplement the troubleshooting. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146842436 to help our team pull up your information. Leo
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