Just changed water filter for first time and cannot get filter reset to work. User manual says to hold ice maker button down for 3 seconds, red filter light will go out and filter life starts over. Does not work. Does this mean the filter is in wrong? null

Question

Samsung · Accepted Answer

Greetings,

Chrisley, glad you asked about the compatible water filter. Make sure that you are using the HAF-QIN Samsung water filter.

Also, you can check the Samsung link below about replacing the Samsung water filter.

Here's the link: https://www.samsung.com/us/support/answer/ANS00060149/

If you have inquiries and need further assistance in the future, you may contact us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Once you contact us, you can provide this reference number 1145014384.

^Rainly

“Just changed water filter for first time and cannot get filter reset to work. User manual says to hold ice maker button down for 3 seconds, red filter light will go out and filter life starts over. Does not work. Does this mean the filter is in wrong?”

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