“We have a Samsung refrigerator with the IceMax but the ice compartment will no longer make/dispense ice and the ice tray won't come out of the ice compartment. How do we fix it? We've only been using this fridge for about 9 months.”
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Hi jmelme, Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have included links below to resolve your concerns with the ice maker and ice dispenser. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ https://www.samsung.com/us/support/troubleshooting/TSG01209062/ https://www.youtube.com/watch?v=EsbHtpc1ak4 https://www.youtube.com/watch?v=heJu7r3JqNc Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144302890 Leo
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