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Greetings, We understand how important it is to have a fully functional refrigerator at home. Let us help. Here is a link for troubleshooting steps for the control panel of your refrigerator that is not responding; kindly choose the one that matches, watch the video, and click the embedded words. Refrigerator panel or Family Hub screen is blank or not responding. https://www.samsung.com/us/support/troubleshooting/TSG01202605/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151407374) to help our team pull up your information when you message us. Thank you. -Ricardo
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