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Greetings! We understand the cause of your alarm on this Samsung refrigerator model. We are here to help. I have shared a Samsung link below to help with your experience. The link has an embedded video which we encourage you to watch in full. The link also includes hyperlinks like "leveling the refrigerator" that have additional steps to take if needed. Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146874151 to help our team pull up your information. Leo
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