A:AnswerHello,
Thank you for reaching out. We appreciate you letting us know your inquiry if all the burners on this cooktop have high and low flames. We understand how important this information is for you, and we're here to help.
As per checking, this cooktop has high and low flames on all burners. Incorrect placement of a burner head or cap will result in poor ignition or uneven flames.
Attached is a link to the troubleshooting steps to try when you have flame issues on your Samsung gas cooktop.
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144550527
-Angelica
A:AnswerI have not noticed anything about fingerprints or resistance, but I can tell you that it seems durable. Sorry i cant tell you more, but there was no other answer and I want to help. I will be giving a review about this tonight.
A:Answeri would assume pressure regulator is required to be safe. if it is not supplied, where could we buy a compatible one? is there any recommendation?
A:AnswerIt does not have the option for a downdraft, you can just use a hood on top even if you don't have ventilation on top you can use a recirculating Hood that's what I use. Works great!
A:AnswerYou need 120V and to be honest I don’t know if I needed it because I had it installed by Best Buy. I remember seeing a few things that came with it in the box and I want to say that the cable was included. But Best Buy should be able to answer your question and if they don’t know they should be able to contact the manufacturer for you.
A:AnswerYes, and it comes with a propane oriface (in the parts bag) which needs to be used rather than the natural gas oriface which is installed at the factory.
A:AnswerMine was close to the wall as well. I was afraid I would have to remove the wifi add on, but it all fit. The wifi is actually useless, so if you need to remove it you won't miss anything. There is a plug to fill the hole.
A:AnswerYes, there is a bluetooth "tab" that sits on the counter at the rear right. It's about 1-1/2" wide and 1" depth so allowance needs to be a consideration with a backsplash.
A:AnswerIt has connectivity with a specific model of Samsung range hood. It will automatically control the range hood in some way. The installer had never seen both installed together. IIRC, it uses Bluetooth.
A:AnswerHere is a helpful link to the user manual starting on page 19 (https://bit.ly/2znkpdD) to support your concerns on maintaining the cooktop. Thank you for being a part of the Samsung family! ^Lena
A:AnswerThis is not a downdraft cooktop. You will have to vent it some other way. I took out my microwave a d installed a rangenhiod and I have to install a vent pipe to the outside. Best thing I ever did because I am not a big fan of downdrafts. My house does not smell like dinner any more because of the range hool.
A:AnswerHi MR.
Thank you for reaching out regarding your Samsung - 30" Built-In Gas Cooktop with WiFi on the width and depth needed for the cutout. Regarding your concern, the cutout width would be 28 1/2" W and the depth would be 19 5/8" D.
I suggest you check this link for the full specs, features, and dimensions.
https://www.samsung.com/us/home-appliances/cooktops-and-hoods/gas-cooktops/30-gas-cooktop-2018-na30n6555tg-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144663433
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
