A:AnswerHi BIgchip,
We appreciate your question about the finish of this Samsung range model on how it holds up against scratches.
Accidental scratches may appear over time and to limit scratches on this range model you may follow the suggestions found in the Samsung links I have shared below.
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Please turn to page 36 of this model's user manual for additional reminders when cleaning the appliance.
https://downloadcenter.samsung.com/content/UM/202207/20220713103532468/NX60A6711SS_AA_DG68-01338A-03_EN_MES_CFR_220712.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145572761 to help our team pull up your information.
Leo
A:AnswerHi Muneca,
We appreciate your question about an SE/5E error code. We realize this situation is difficult since the range is used regularly in preparing meals in the household.
The error SE/5E (Defective key) will appear if any of the keys on the control panel are unresponsive or defective.
I have shared a Samsung link for steps in resolving your concern with the range.
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144833559 and it will help our team pull up your information.
Leo
A:AnswerI tried to go online to the Samsung app and saw a bunch of bad reviews so I didn't download it. But it isjust my husband and I so we don't really need the wifi part.
A:AnswerHello,
Thank you for reaching out and sharing your feedback about the Samsung - 6.0 Cu. Ft. Freestanding Gas Convection+ Range with WIFI and No-Preheat Air Fry - Stainless steel. I understand you want to know how to set the clock on this product. We are here to help.
To help you with this, I am providing this link https://downloadcenter.samsung.com/content/UM/202105/20210525183240510/NX60A6711SS_AA_DG68-01338A-02_EN-MES-CFR_210511.pdf for the user's manual and go to page 15 to guide you on how to set the clock.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00049945/ for tips on how to clean your Samsung gas cooktop.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144536205.
-Noraina
A:AnswerHi Kidd
Thank you for reaching out regarding Samsung - 6.0 Cu. Ft. Freestanding Gas Convection+ Range with WiFi and No-Preheat Air Fry if this stove is using a 110 voltage. Regarding your concern, this requires 120V.
I suggest you check this link for the full specs, features, and dimensions.
https://www.samsung.com/us/home-appliances/ranges/gas/6-0-cu-ft-smart-freestanding-gas-range-with-no-preheat-air-fry-convectionplus-stainless-cooktop-in-stainless-steel-nx60a6711ss-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144437601
^Camille
