A:AnswerHello there,
Thank you for asking. Let's get the details you need.
To check the availability and compatibility of your range's plastic cover on the side of the knob, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday–Friday.
Have a great day.
^Camille
A:AnswerDear Valued Best Buy Client,
Our goal is to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question, transfer you to your local store to inquire about their installation and haul-away services, and provide the cost.
Have a great day.
-John
A:AnswerHi Sammy,
We're happy to help with your question about this Samsung range model.
There are three possible locations where you can find the serial number along with the model code. Please check the following areas:
1. Behind the drawer (right side): The label may be located behind the drawer, on the right-hand side.
2. Behind the drawer (left side): The label may also be on the left-hand side behind the drawer.
3. Inside the oven (left side): Open the oven door and look on the upper left side, just before the oven cavity.
Leo
A:AnswerHi there,
This unit is a gas model oven.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148899225) to help our team pull up your information.
Have a great day
^Charles
A:AnswerHi there,
We would like to assist you further with your concern.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148405099) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
A:Answeryou might be able to reset by unplugging and plugging back in after 5 minutes. if that does not work you might have a dead control panel or a defective touch pad. these are very expensive repairs un less you can diy.
A:AnswerHi Mocha,
We understand the importance of addressing unusual microwave concerns immediately. Let us provide you with the details you need.
Please see the "Minimum and maximum settings" section on page 22 to help you understand the cause of beeping in the range. Also, please see the "Smart Control" section on page 31 of the user's manual to help you use the smart control feature.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165401426/01._DG68-01340A-07_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147633610) to help our team pull up your information.
Have a great day.
^Aloe
A:AnswerHi Sam,
You can check the link below and see page 40 (Replacing oven light) for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202405/20240517165401426/01._DG68-01340A-07_IB_FULL_EN.pdf
If you need to get a replacement oven light, you can get the compatible by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Have a great day,
-Ernest-
A:Answeres, Fran and LP kit is included in the stove package.
Please see the "Included Accessories" in the spec sheet link below.
Specs sheet:
https://www.samsung.com/us/home-appliances/ranges/gas/6-0-cu--ft--smart-freestanding-gas-range-with-18k-btu-dual-power-burner---self-clean-in-stainless-steel-nx60a6311ss-aa/#specs
Have a great day.
^Charles
A:AnswerHi Dsdy,
We understand your concern about the strong burning smell during preheating, especially after having no issues for a year. Here is a link to help guide you through the steps, following the instructions and hyperlinks.
Odor or smoke from Samsung oven
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147160395) to help our team gather your information.
Have a great day.
^Charles
A:AnswerGreetings,
Yes, all new gas ranges and cooktops are shipped from the factory set up to use natural gas, but they include an LP conversion kit in a small bag. Please see the link below to see what's included in your purchase.
What's in the box:
https://www.samsung.com/us/support/troubleshooting/TSG01212995/
Have a great day,
-Ernest-
A:AnswerHi jim,
We are eager to answer your question about this Samsung range model.
The highest temperature the oven on this model can reach is 550 Fahrenheit.
Leo
A:AnswerOur ignitor on the eyes works good. We haven't had the stove very long. But have not had any problems with it. The only issue we had was with delivery. Twice the stove was bent all the way to the bottom in the back. The third one was finally ok. I not sure why the two was bent the same way.
