A:AnswerYes, Goldie, you need to purchase an air fry tray for you to use the air fry feature.
Please check this link to purchase the air fry tray.
Air Fry tray
https://www.samsung.com/us/home-appliances/home-appliances-accessories/range-accessories/stainless-steel-air-fry-tray-accessory-for-30--ranges-nx-aa5000rs/
Have a great day.
^Camille
A:AnswerHi there,
Thank you for your inquiry. Let’s get you the details you need.
The normal default bake temperature for this model is 350°F (175°C). The baking temperature of 285°F (140°C) is likely an indication of a potential issue with the oven’s temperature sensor, heating elements, or control board, rather than a normal operating setting. Please refer to pages 30 and 38 of the range’s manual under “Baking and Temp Adjust”:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number 1151466429 to help our team pull up your information when you message us.
Have a great day.
-John
A:AnswerGood day,
We're glad to receive your inquiry. Let's get you the details you need for your range.
The shipping dimensions of this range are 33 1/16" (W) x 50 9/16" (H) x 30 5/16" (D) and weigh 172 lbs.
Have a great day.
-John
A:AnswerSingh, thank you for reaching out regarding your stove top burner not working. We are here to help.
Here is a guide to help you if one of your burners is not working. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150343899) to help our team pull up your information.
Have a great day.
^Camille
A:AnswerStart or stop cooking functions remotely
Receive alerts when timers end or preheating is complete
Use voice commands like:
“Alexa, preheat the oven to 375 degrees.”
“Hey Google, turn off the oven.”
This functionality is available on models like the LG 6.3 cu. ft. ProBake Convection® Electric Range and others that support ThinQ® smart features 1 2 3.
A:AnswerHow is it that Samsung can not answer this question and instead refers the OP to any channel other than this one just to ask the same question again!
A:AnswerYes, Vino, the unit can use 3 or 4-prong power cables, but the power cables are not included in the package.
Please see page 1 under the "Additional materials you may need "section of the installation manual.
Installation manual
https://downloadcenter.samsung.com/content/EM/202501/20250109144720479/Install__DG68-01359A-00_EN-MES_210104.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148780734) to help our team gather your information.
Have a great day.
^Charles
A:AnswerThis is the way the heat is generated (see the downloadable manual from Samsung website). Instead of a steady application of heat, it provides regulated heat surges based on the temperature selected which makes for a much more even cooking process.
A:AnswerHi Russ,
You can check the link below and learn more about the warranty information of the range.
Warranty:
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=NE63A6511SS/AA
Have a great day,
-Ernest-
A:AnswerHi Esme,
We understand how you feel regarding this range. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148038838), to help our team pull up your information.
Have a great day!
^Rodel
